We're here to answer any questions you may have about our products. Reach out to us and we'll respond as soon as we can.
Have questions about our products or need assistance with your order? We're here to help. Choose the most convenient way to contact us.
Building No 25, Near Lalit Hotel, Bengali Market Central Lane, Delhi, India
+91 98765 43210
Mon-Sat: 10AM - 7PM
support@switchtobacco.com
We respond within 24 hours
Available during business hours
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Find quick answers to common questions about our products and services
We offer standard shipping (3-5 business days) and express shipping (1-2 business days) across India. Orders above ₹2000 qualify for free standard shipping. You'll receive a tracking number once your order is dispatched.
Once your order is shipped, you'll receive an email with a tracking number and link. You can also track your order by logging into your account on our website or using our Order Tracking page.
We accept returns within 7 days of delivery for defective or damaged products. The item must be in its original packaging with all accessories. Please contact our support team to initiate a return process.
Yes, we guarantee that all our products are 100% authentic. We source directly from authorized distributors and manufacturers. Every product undergoes quality checks before shipping to ensure authenticity and performance.
Yes, we offer special pricing for wholesale and bulk orders. Please contact our wholesale department at wholesale@switchtobacco.com or call our dedicated wholesale line at +91 97654 32109 for more information.